Frequently asked questions

1. Do you deliver anywhere in the UK?
2. How long will delivery be?
3. On the day of my delivery, what time will my order be delivered?
4. Do you offer a timed delivery service?
5. Can my order be delivered to a different address?
6. When I place my order I am being charged for delivery. Why is this?
7. Will I be contacted before delivery?
8. Will the delivery company carry the goods inside my property?
9. Will bulk items be unloaded with a crane?
10. Which payment methods do you accept?
11. How is my information secured when using the Tradelocker website?
12. Will my order include a sales receipt?
13. Can I get a VAT receipt?
14. If I have a question about a product, who can I contact before I order?
15. Can I use the website to reserve items for collection?
16. How do I get more technical help about a product?
17. Where can I get help, advice and ideas on how to plan my DIY project?
18. Are all your products available online?
19. Can I order a brochure?
20. Do Tradelocker prices include VAT?
21. Do you offer a trade discount?

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