Yes, we delivery all our products anywhere in the UK.

We aim to delivery all items that are in stock within 3 - 4 working days.

Deliveries can be any time between 7am – 6pm.

We do offer a timed delivery service, however you would need to contact us to discuss this.  There is a charge for this service.

Online orders can be delivered to a different address.

Telephone order can be delivered to a different address once passing relevant security questions.

In order for us to give our customers a transparent costing system most of our prices are plus a delivery charge.  The reason for this is quite simply that the delivery cost is subject to which item is ordered and the delivery destination.  You will find however, that even when priced this way with delivery added to your overall purchase, Tradelocker will still be very competitive.

Please look out for our ‘Free Delivery’ Icon for item which, yes you guessed are free delivery!

If your item is on our standard delivery system (3-4 working days) then a member of the pallet delivery team will contact you informing you of the delivery date.  If this delivery date is not acceptable then let them know to arrange another more suitable day.  Upon them informing you of the delivery day, you may ask them if they have an estimate time of arrival, although it is normally a 9am – 5pm delivery slot they may be able to give you an idea of the time of day or an am or pm delivery.

Due to insurance guidelines as well as transport restrictions, the delivery personnel are unable to enter private residences.  The transport company are responsible for unloading your order from the delivery vehicle via a tail lift only.  They are not responsible for lifting or carrying the goods once unloaded.  Bulk items are kerbside delivery only.

No, all deliveries unless agreed to in writing will be unloaded via a pallet delivery vehicle and the use of a tail lift truck.  For a video on how this works please view our delivery section.

The payment methods we accept are listed at the bottom of our website. We currently accept MasterCard and Visa debit & credit cards (including Visa Electron) as well as Delta, Maestro & Solo debit Cards. We also accept PayPal.

Tradelocker website uses the latest security systems and only stores customer details.  Payments are taken via Cardsave which have security PCI level 1 compliant payment gateway.

Yes, you can print off a copy of your sales receipt once you have made your purchase online.  We will also email you an order confirmation.  Alternatively if you require one to be posted please contact us.

Yes, you can print off a copy of your invoice, which includes our VAT No.

Simply email us using the contact us page using the drop down box select ‘Products’ or call us on 0844 567 8811

Sorry, but this facility is not currently available through the Tradelocker website.

Use the email system on the contact us page and select ‘Products’ as the subject and send us a request for more information or help on any of our products. Alternatively call us on 0844 567 8811 and one of our staff will be happy to help.

Visit our ‘articles’ section, which has 'how to guides' which will help you through a range of home improvement projects as well as give you some handy tips and the Do’s and Don’ts.

We have 1000’s of products available online and growing.  The growing bit meaning that we are adding new products all the time, so if you know what you are looking for and can’t see it on our website its certainly worth a phone call to us to see if we have it available.

To protect minors and ensure that we comply with relevant legislation, we do not sell age restricted items online.  We do not specify which of our products are age restricted, but they do include knives and blades.

We do not have a brochure for our own branded and imported products, however items which are from a manufacturer may have an associated brochure which we can post out to you.  Just let us know which items you would like a brochure on along with your name and address and we send one out to you.

Yes, all our prices include VAT at the Standard rate.

Tradelocker prices are already at our lowest possible price, however we do often have ‘on sale’ items which include sale items as well as ‘bulk purchase and save’ offers on regularly used trade items.  All our discount, sales, and offer items can be found under our ‘Offers’ section of our website.